FAQ

Will there be any mess?

No. Our service men will set up tarps and runners from your front door to the fireplace. We use state of the art chimney sweeping vacuums to assure that soot and/or debris stays in the chimney and out of the living space.

What if it rains or snows on the day of our appointment?

We will call you early on the morning of your appointment to confirm or reschedule. This will depend on the forecast. Chicago weather can be difficult to read.

How long will it take, and do I have to be there?

A fireplace cleaning usually takes approximately 45 minutes to an hour to clean and evaluate. We strongly recommend that the homeowner is there so we may relay our findings or any recommendations.

Should I remove the ash from my fireplace?

No. We have the proper vacuums on the service vehicle to safely remove the ash without a threat of any contamination in the living space.

What should I do with my pets?

It is recommended that you secure your pets before we arrive. Although your pets may be friendly, we are still strangers to them and we are in their territory. After laying down the tarps and runners, there is always a chance that your pet may track soot off the runners, onto the carpet. It’s happened!

May I go up on the roof and check the chimney with the service men?

For insurance reasons we are not allowed to permit customers on our ladders or staging. We do, however, use digital cameras to take photos of your chimney for any repairs or damage we may want to point out to you. You may view the photos on the spot, and our servicemen will go over any recommendations with you at that time.